Policy

SERVICE POLICY

The purpose of this policy is to clearly inform our clients about the services they can expect from our nail salon, as well as the steps and procedures to follow if they are not satisfied with the services received.

At Elaine Nails Spa, we strive to provide high-quality services and to treat every client with courtesy, professionalism, and respect.

• RIGHT TO REFUSE SERVICE

We reserve the right to refuse service to:

• Anyone who is rude, mean, disrespectful, or verbally abusive to our staff or other clients.
  • Anyone with open, infected, or contagious wounds in the treatment area.
  • Anyone with a nail condition or health condition that we suspect may be contagious or could be worsened by our services.
  • Any client whose requested service may not be safe or suitable based on the condition of their nails, skin, or overall health.

• HEALTH & SAFETY NOTICE

• Clients with diabetes should inform their technician before service so we can provide proper care.
  • No deep cutting services are allowed.
  • If you have any health concerns, allergies, sensitivities, or special conditions, please inform your technician before your service begins.

• SERVICE SATISFACTION, REPAIRS & WARRANTY

• If you are unsatisfied with the quality of our work, please inform us immediately during your service so we have the opportunity to correct it before you leave the salon.
  • Once you leave the salon, it means that you have accepted and are satisfied with the service provided.
  • If your nails break, get scratched, or become misshaped, we will fix them if you notify the salon where you received the service within 24 hours of your appointment.
  • You must schedule an appointment to have your nails fixed within 7 days of your original service date.
  • We will not redo a service at no cost if our technician has already confirmed the shape, color, design, length, or other service details with you during the appointment and you approved them.
  • We will charge for any repairs or replacements needed due to damage caused after the service, including but not limited to lack of proper nail care, broken nails, chipped nails, lifting, or damage to the nail finish.
  • Please be advised that regular nail polish is not covered under our warranty policy. Due to the nature of regular polish and normal daily wear and tear, we are unable to guarantee its longevity after service completion.
  • If you have any questions about how to care for your nails after your service, please ask your nail technician before leaving the salon.

• REFUNDS, RETURNS & GIFT CARDS

• All services are non-refundable.
  • We do not offer refunds, credits, or exchanges simply because you have changed your mind.
  • Products purchased are non-refundable and non-returnable.
  • Gift cards are non-refundable, non-returnable, and cannot be exchanged for cash.
  • Please keep your gift card safe. We are not responsible for lost or stolen gift cards.

• LATE ARRIVALS & CANCELLATIONS

• We understand that unexpected situations may happen. If you are running late, please call us as soon as possible.
  • Please understand that if you arrive late, we may need to shorten your service or reschedule your appointment due to back-to-back appointments and other clients’ scheduled times.
  • We kindly ask for at least 24 hours’ notice for cancellations.
  • We understand that emergencies may happen; however, repeated cancellations may require a $20 deposit for future appointments.
  • If you cancel at least 24 hours before your appointment, your deposit may be refunded.
  • Same-day cancellations may result in a non-refundable deposit.

• PERSONAL ITEMS

We are not responsible or liable for any lost, damaged, or stolen personal items. If we find any items left behind, we may place them in our lost and found area. You are always welcome to call and ask if we have found your missing item. Please take care of your belongings and keep them close to you during your visit.

• CHILDREN POLICY

We provide services for children and are happy to make them feel pampered as well. However, children must be supervised by an adult at all times during and after their services. For safety reasons, children should not be left unattended in the salon.

• WINE POLICY

Wine is limited to one glass per client. A valid ID is required. Clients must be 21 years of age or older to consume alcoholic beverages.